About DocuSwift Pro
We have worked both sides of the request
DocuSwift Pro is a medical record retrieval company based in Houston, Texas, serving law firms and insurance companies in all 50 states. Most retrieval companies only know how to send a request. We have also been the department receiving one, which is why ours get processed instead of stuck.
Why we exist
Records work is not hard. It is relentless.
A medical record request is a small thing that can cost you an enormous amount. One wrong signature on an authorization, one facility that routes through a third party nobody told you about, one request that quietly sits in a queue for three weeks, and suddenly a claim is stalled or a filing date is at risk.
None of that happens because the work is complicated. It happens because nobody stayed on it.
We started DocuSwift Pro because we had watched requests fail from the inside, and we knew almost every one of those failures was preventable.
Before this company existed, our team spent years inside hospital release of information departments, processing the requests that firms and carriers sent in. We saw which ones we could act on immediately and which ones went into the problem pile. Then we spent years on the other side, at record retrieval companies, sending requests out.
We built DocuSwift Pro in Houston, Texas and work nationwide, retrieving medical records and specialty provider billing from hospitals, clinics, and providers in all 50 states.
That combination is uncommon in this industry, and it is the whole reason our clients stay. We are not guessing what a custodian needs. We have been the custodian. You can see how a request moves from intake through delivery, at every stage, inside your portal.
Our background
Two perspectives, one team
What each side taught us, and what it means for your requests.
Release of information
Years spent receiving, reviewing, and fulfilling third party record requests for healthcare organizations.
- Which authorizations get rejected on sight, and why
- What a facility is permitted to charge per page, so an over billed invoice gets challenged instead of paid
- Who to escalate to when a request stalls, and when escalating actually moves it
- When a facility genuinely cannot release something, and when it simply has not yet
Record retrieval companies
Years spent on the requesting side, working case files for law firms and insurance companies.
- What a paralegal actually needs in hand before a deadline
- What to ask you up front, because most delays start with a request submitted before anyone checked it was complete
- Which billing providers get forgotten and leave a damages number short
- How badly the process runs when nobody owns the follow up
Put together, that is a request that is correct before it is ever sent, and followed until it is answered.
How we operate
Four commitments we do not negotiate
These are not aspirations. They are the terms you get on day one, without asking.
Nothing goes out unchecked
We validate the authorization before the request leaves us. Correct signer, correct scope, and confirmation with the facility that the patient was treated there.
No contracts, no minimums
Send us one request or a thousand. Flat rate pricing either way, with no term to sign and no volume to hit.
You should never have to ask
Every request carries a live status, the number of days it has been open, and the date of your next update. Chasing us for information is not part of the service.
You hear it from us first
If a record cannot be obtained, or a facility is going to blow past a reasonable timeline, we tell you while there is still time to work the file another way.
In their words
What our clients say
Where to next
What we retrieve, and who we retrieve it for
Start with one request
No contract, no minimum, and nothing to move over. Send us one file.