Record retrieval, Greater Houston, Texas
Medical record retrieval in Greater Houston.
Medical records, itemized billing records, radiology images and EMS records from any facility in Greater Houston. Submit once and track every request live in our portal.
Greater Houston at a glance
Covering all of Greater Houston
Greater Houston covers Harris, Fort Bend, Montgomery, Brazoria and Galveston counties, including Houston, Sugar Land, Katy, The Woodlands, Conroe, Pasadena, Pearland, Baytown, League City and Missouri City. The city and county where the injury happened often decide which ambulance agency and hospital hold the records. We request from each one.
Why requests stall
One ER visit. Four separate bills.
One visit can mean four custodians of records, each with its own bill.
The hospital
The facility bill and chart: room, supplies and the care the hospital provided.
The ER physicians
ER doctors often bill through an outside group, separate from the hospital.
The radiologist
The group that read the scans bills on its own.
The ambulance
The run report and the bill. City of Houston ambulance bills go through the city’s billing company, not the fire station.
Request only the hospital and your damages come up short. We identify each custodian of records and request all four.
Before you request
Who holds the records in Greater Houston
Where some of the largest systems and ambulance agencies in the region release records and bills.
Memorial Hermann
One records office for the whole systemRequests for any Memorial Hermann hospital go to one central records office. Images follow a separate route, and joint venture facilities keep their own records.
Houston Methodist
A records office at each hospitalEach Houston Methodist hospital releases its own records. Name the exact hospital, such as Sugar Land or The Woodlands, not just the system.
Harris Health
Not Texas Health Harris MethodistHarris Health runs Ben Taub and Lyndon B. Johnson hospitals in Houston. Radiology images may need to come from the radiology department. Texas Health Harris Methodist is a separate system in Dallas–Fort Worth.
City of Houston EMS
Handled by an outside billing companyRequests for City of Houston ambulance records and bills go through the city’s billing company, not the fire station.
Montgomery County
The hospital district runs EMSAmbulance runs in Conroe, The Woodlands and much of Montgomery County are kept by the Montgomery County Hospital District, not the city where the injury happened.
Baytown
A different billing companyBaytown ambulance bills are handled by Emergicon, not by the City of Houston. Attorney requests go through ChartSwap, and runs before March 15, 2024 go to the city.
Facility details come from public release of information pages and can change.
Greater Houston facilities
Greater Houston hospitals we retrieve from
A few of the larger ones. We retrieve from any hospital, clinic, imaging center or ambulance service in Greater Houston.
Memorial Hermann Texas Medical Center
Houston
Houston Methodist Hospital
Houston
Ben Taub Hospital
Harris Health
Baylor St. Luke’s Medical Center
Houston
DocuSwift Pro is an independent record retrieval company and is not affiliated with any hospital or facility named on this page.
Greater Houston record retrieval for law firms and insurance teams
One team for the records your Greater Houston cases and claims depend on.
Law firms
Personal injury, medical malpractice and mass tort teams who need a complete chart before a deadline they cannot move.
- Expedited handling when a filing date is at stake
- Charts, billing, radiology images and pathology specimens
- Status your paralegal can check without calling us
Insurance companies
Carriers, third party administrators and adjusters who need records fast enough to close a claim.
- All your facilities on one intake form
- Provider costs passed through at cost, with no markup
- Complete files, so nothing bounces back at review
What we retrieve in Greater Houston
Every record type, from one point of contact
Including the specialty billing and pathology specimens that arrive last, if at all.
The complete chart from hospitals, clinics and treating facilities, scoped to the dates of service your matter needs.
Itemized hospital and facility billing, the foundation of your damages number.
ER physicians, radiologists, anesthesiologists and pathologists bill separately from the hospital. These are the bills most often missed.
Run reports and transport billing from emergency medical services, often the first record of the injury.
The actual images, not just the radiologist’s report.
Slides and tissue blocks, requested from the lab that holds them.
Need records elsewhere in Texas?
We retrieve from any facility in Texas, including Austin, San Antonio and surrounding communities.
Common questions
Greater Houston record retrieval
The answers you would otherwise have to get on a call. Here they are instead.
Yes, from any facility in Greater Houston and in all 50 states.
Our target is 60 days. You can see where each record stands in your portal.
Yes. List several facilities and record types on one intake form. Each facility and record type combination is tracked and billed as its own request.
Our fee follows whether the request could be worked, not whether records turned up. The fee schedule spells out each case, and we send it before your first request.
Yes. Our fees can be rolled into the settlement.
Yes. Every request goes through our HIPAA compliant process.
Yes, if you request one. The custodian of records signs it with your records.
Yes. We check the per page rate against the state maximum and question paper fees on records we asked for electronically. Anything we recover comes off your invoice.
Yes. We read the bills and records for groups that billed separately, such as ER physicians, radiologists, anesthesiologists and OB hospitalists.
In their words
What clients say
Get started
Tell us what you need
Send us the facility, the dates and the records you need, or ask for our fee schedule. Every request is tracked in your portal.
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No contract and no minimum
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Several facilities and record types on one intake form
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Questions before you submit? Call 832-449-8076
Records from Greater Houston, tracked in one portal
Nothing to sign, no minimum to hit, and no obligation from asking.